Questions, answered.

ZALVICA provides AI-powered marketing support, automation, and growth solutions. Our core service is a content marketing subscription: you complete a guided intake about your business, and our team, supported by AI tooling, plans, produces, and publishes content for your brand. Learn more at zalvica.com.

The fastest way is a ticket from your cabinet – it lands directly in our team queue. You can also email us at [email protected]; messages are answered during business hours.

Check your spam folder and give it a few minutes. If it still has not arrived, see this troubleshooting guide or contact support.

It is your personal workspace: the marketing intake, your media plan, support tickets, and account settings all live there. Open it with the “Client login” button in the header of this site.

No. Everything happens in a guided member area: the intake asks plain-language questions step by step, and our team handles the technical side of production and publishing.

Yes. Your account is protected, payments run through Stripe so card data never touches our servers, and your intake answers are used only by our team to plan and produce your content.

Every part of the member area has a guide in the Help Centre – from registration and payment to daily work in the cabinet.

Right after the first sign-in you accept the public offer, then complete the subscription payment. Once the subscription is active, the 5-step marketing intake and your client cabinet unlock.

Create an account in the member area (the “Client login” button in the header), accept the public offer, complete your subscription payment, and fill in the 5-step marketing intake. Full walkthrough: Registration and sign-in methods.

Email + password or your Google account. Apple, Facebook/Meta, LinkedIn, and Microsoft sign-in buttons are visible on the sign-in screen but not connected yet.

Creating an account is free, but the working area – the intake and your client cabinet – opens after your subscription is active.

It is the service agreement shown right after your first sign-in, together with links to the privacy and refund policies. Tick the confirmation checkbox and press “I agree and want to continue” to move on to payment.

At least 8 characters with letters plus a number or symbol, and avoid your own name or email. The field border turns green once the password is strong enough.

On the sign-in screen press “Forgot your password? / Trouble signing in?”, request the reset link by email, and set a new password. Step-by-step: Restoring your password.

Simply press the Google icon on the sign-in screen again. There is no password to remember or restore.

The rule is simple: an active subscription means full access; without it, the working area stays locked while your account and saved answers remain safe. Details: Access statuses explained.

Press “Refresh access” on the “Unlock your intake” screen – it re-checks your subscription in a second. If access still does not open, contact us at [email protected].

Start with the intake form – it is the foundation our team builds your content from. A quick orientation: Your first login – a quick tour.

The intake is a guided 5-step questionnaire about your business, brand, audience, and channels. It is the foundation our team uses to plan your content. AI prefill suggests answers for later steps based on your earlier ones, so most clients finish faster than they expect. See the Intake Form guides.

Contact Profile, Business Profile, Market Position, Content Directions, and Finalization. Each step asks focused questions with short explanations next to every field.

Yes. Once you have an account, the intake autosaves server-side as you type. You can sign out, come back later, and continue from where you stopped.

Between steps, an AI assistant researches your business from your earlier answers and pre-fills matching fields of the next step. It only fills empty fields – anything you typed yourself is preserved.

No. Every suggestion stays editable – review it, correct it, or replace it entirely before you continue.

Yes, in two ways: you have 3 full re-do passes for the whole intake, and Quick Edits let you update 10 key fields anytime for free without spending a pass. Details: Intake Form guides.

A re-do pass lets you go through the whole intake again from the start. Every client has 3 passes; contact support if you need more.

Quick Edits let you update 10 key fields of your intake anytime, free, without spending a re-do pass. You will find them in your cabinet Settings.

Those are required fields that are still empty. The form scrolls to the first one so you can fill it and continue to the next step.

Yes. Keyword fields turn comma- or line-separated lists into separate keyword chips automatically, and each chip can be removed with one click.

Only the ZALVICA team. Your answers are used to plan, produce, and publish your content – nothing else.

Check your internet connection first – autosave needs it. If the problem stays, see this troubleshooting guide or contact support.

Pricing depends on the plan and scope we agree on for your brand. Current offers are listed on zalvica.com, and our team will help you pick the right plan – email [email protected].

Payments run through Stripe Checkout, a secure payment page where you enter your card details. Your card data never touches our servers.

Yes. Stripe Checkout has a promotion code field; discounts of up to 100% and special partner discounts are available – contact us at [email protected] before you pay.

Subscription and payment management live in your cabinet. Step-by-step guides are in the Billing section of the Help Centre.

Yes, the subscription renews each period until you cancel. Cancellation stops future renewals.

Cancellation stops future renewals; the formal terms are in our Refund Policy and Service Agreement.

Yes, Stripe emails a receipt after each successful payment. Need anything else for your records? Email [email protected].

Email [email protected] with the payment details and we will sort it out according to the Refund Policy.

Cancellation stops future renewals. What happens to the current paid period is described in the Service Agreement.

Our team reviews your answers and builds your content media plan. From then on you follow everything in your client cabinet: the plan, the calendar, drafts, ideas, and weekly digests.

Media Plan, Calendar, Media Library, Notifications, Tickets, Ideas & Digests, Brand Voice, Overlay Templates, and Settings. Each one has its own guide in Cabinet Tools.

Your content at a glance: published, scheduled, and in-review posts. You can review, approve, reschedule, and request changes without leaving the cabinet.

Yes. Posts appear in your Media Plan for review, and you can approve them or request changes before publication.

The intake covers all major channels: your website or blog, Instagram, Facebook, LinkedIn, YouTube, TikTok, X (Twitter), Pinterest, Telegram, WhatsApp, and Google Business Profile. Your media plan defines which of them we use for your brand.

Your brand voice settings shape how generated content sounds – the tone, style, and guidelines the AI and our team follow when producing your posts.

Visual templates applied to your published media so every post stays on-brand without extra design work.

A stream of content ideas and weekly digests. You can review them and leave hints for the team so future content matches your priorities.

Your brand asset library in the cabinet: upload, browse, and reuse logos, photos, and other files in your content.

The “What’s new” section in the left-side menu lists release notes, and Notifications collect system events and updates about your account and content.

Yes – alongside the content subscription we build custom AI automation and support solutions. Tell us what you need at [email protected] and we will suggest the right setup.